86. a listener engaging in a step-by-step conversation analysis
1. A customer discovers an unexpected fee on their insurance bill and discusses it with a representative
FREE
2. A customer received bruised apples labeled as fresh and contacts customer service
PRO
3. A customer discussing an issue with a store manager in a step-by-step conversation
PRO
4. A passenger dealing with a malfunctioning cabin climate control system during a cruise
PRO
5. A patron experienced an allergic reaction after touching a rare book containing a mystery substance on its pages
PRO
6. A tourist resolving a mix-up with a street vendor over a swapped souvenir
PRO
7. A tourist booking a tea ceremony with a monkey mix-up in Tokyo
PRO
8. A musician resolving a delivery mix-up with a rare harmonica
PRO
9. A pet owner is frustrated about an insurance issue regarding their dog's dental procedure
PRO
10. A student discovers their language immersion program is canceled last minute
PRO
11. A customer unable to access online policy details due to a server outage
PRO
12. A passenger discovering an allergy issue with their in-flight meal
PRO
13. A customer mistakenly ordering cat litter instead of coffee pods and seeking assistance
PRO
14. A customer receiving a misaligned teapot and deciding on a return
PRO
15. Passengers stranded in open waters discussing solutions with the captain
PRO
16. A retiree seeking a refund for a vending machine error on the subway
PRO
17. A customer questioning interest rate discrepancies at a bank
PRO
18. A customer questioning the authenticity of a maple syrup label in a grocery store
PRO
19. A bride addressing a discrepancy in wedding cupcake quality with a caterer
PRO
20. A patron disputing a library late fee due to unclear policy wording
PRO
21. Expediting the repair of an artisanal clock stopped during a festival
PRO
22. A library patron discovering missing pages in a borrowed cookbook
PRO
23. A tourist in Kyoto seeking an English-speaking ceramic artist to fix a shattered vase
PRO
24. A patient frustrated with a missing dental crown component
PRO
25. A homeowner having an allergic reaction to paint used in a renovation project and discussing possible solutions with a contractor
PRO
26. A customer disputing warranty coverage for labor costs with a repair shop staff
PRO
27. two people discussing a conversation in segments and answering questions after each part
PRO
28. A customer frustrated by last-minute meal delivery cancellation for a family event
PRO
29. A customer dealing with a damaged sofa delivery with a store representative
PRO
30. A baker addressing a gluten-free order mix-up with a customer
PRO
31. An artisan discussing a ruined mosaic with a giant snail
PRO
32. A couple dealing with a mismatched wedding cake design
PRO
33. A customer frustrated with delayed shipment of plumbing parts
PRO
34. A homeowner dealing with a contractor over defective tile installation
PRO
35. A bride renegotiating her catering package after her venue canceled
PRO
36. Customer encountering unexpected fees at a hardware store checkout
PRO
37. A guest disputing extra charges for unbooked hotel nights
PRO
38. A guest discovering discrepancies between online photos and a hotel room
PRO
39. A customer addressing a noise issue with a newly installed car exhaust
PRO
40. A couple disputing a catering invoice charge for their wedding
PRO
41. A patient upset about a canceled prepaid dental hygiene class
PRO
42. Customer disputing a policy refund with an insurance agent
PRO
43. A traveler discovering unexpected fees for seat selection and baggage
PRO
44. An urban gardener in Tokyo resolving a plant pot mix-up with customer service
PRO
45. A contractor missing screws for a furniture assembly demonstration
PRO
46. A customer discovers their car insurance reservation for an urgent road trip has vanished from the agency’s system
PRO
47. A couple resolving a dining package misunderstanding at a restaurant
PRO
48. A customer disputing an auto-renewed software subscription with a representative
PRO
49. A patron frustrated by an interlibrary loan delay and discussing it with a librarian
PRO
50. A customer seeking assistance for a missing rental car due to a misplaced shipment
PRO
51. Two people discussing a conversation divided into parts for questions
PRO
52. A customer receiving the wrong glitter for a sustainable gala
PRO
53. A patient concerned about missing dental records discussing with a dental receptionist
PRO
54. A customer frustrated over delayed chair parts and discussing with a sales representative
PRO
55. A New Zealand farmer dealing with sheep rejecting organic feed before a wool festival
PRO
56. A gym member questioning a double charge on their monthly fee
PRO
57. A couple discovering their wedding catering promotional code has expired
PRO
58. A customer disputing unexpected mileage charges with a rental agent
PRO
59. A vegan tourist in Tokyo seeking a gluten-free, cashew cheese pizza
PRO
60. A student resolving a double-booked language immersion course
PRO
61. A customer disputing treadmill installation charges with a store representative
PRO
62. A patron unable to book a reserved study room due to a double-booking conflict
PRO
63. A guest reporting a damaged suitcase with a vintage vase at a hotel front desk
PRO
64. A customer arguing for a refund on a costly brake service after discovering incorrect parts were installed
PRO
65. A customer discovering misrepresented maple syrup at a grocery store
PRO
66. A customer frustrated with a postponed furniture delivery due to service surge
PRO
67. A user unable to access features due to a software update disabling their license key
PRO
68. A software update causing integration issues with third-party apps
PRO
69. Visitors frustrated by rude staff and long lines at a theme park
PRO
70. A customer disputing a doubled charge on a sofa bought at a clearance sale
PRO
71. A customer frustrated about mislabeled organic maple syrup affecting a health retreat
PRO
72. A patient frustrated over unexpected elective procedure fees discussing with a billing agent
PRO
73. A customer disputing an unfair bank overdraft fee
PRO
74. A policyholder received a renewal quote for a comprehensive plan when they only intended to maintain basic coverage
PRO
75. A customer frustrated about an expired phone plan promo code
PRO
76. A diner discovers their reservation discount voucher has expired
PRO
77. A customer frustrated by a canceled honey subscription
PRO
78. Family seeking refund for a closed ride after long wait
PRO
79. A diner disputing incorrect charges on a restaurant bill
PRO
80. A new gym member receiving defective fitness gear and seeking resolution
PRO
81. A student fearing data loss after a language app update
PRO
82. A customer frustrated about an expired phone plan promotional code
PRO
83. A frustrated passenger encounters a dismissive check-in agent
PRO
84. Negotiating a return of artisanal pickles for a mustard subscription
PRO
85. A pet owner anxiously calling the clinic about a missing medication shipment for their dog
PRO
86. a listener engaging in a step-by-step conversation analysis
PRO
87. A passenger discovers unexpected baggage fees after booking a promotional airfare
PRO
88. A couple's disappointment at a restaurant due to unavailable dish
PRO
89. A frantic customer seeking assistance for a broken magician's kit
PRO
90. A pet owner clarifying a dog's grooming schedule and pricing with salon staff
PRO
91. Addressing unresponsive caterer about wedding dietary restrictions
PRO
92. A customer frustrated about a missing dog grooming appointment
PRO
93. A customer misunderstanding the delivery terms for custom cakes at a bakery
PRO
94. A customer disputing fees for a canceled financial workshop at a bank
PRO
95. A student enrolled in an intensive language program discovers unexpected material fees
PRO
96. A customer encountering a vehicle rental system outage
PRO
97. A customer frustrated about a delayed mobile phone plan activation
PRO
98. Resolving a double charge issue with a treadmill refund
PRO
99. A family experiencing a delay with their rental car reservation
PRO
100. A mother in Tokyo dealing with a sushi platter order mistake
PRO
101. A customer distressed over lost car repair data before urgent repair
PRO
102. A customer frustrated with a 'winter-ready' electric snow shovel only working in mild temperatures
PRO
103. A patron discovering an unexpected billing error for overdue fees on a book they returned weeks ago
PRO
104. A commuter seeking a refund for a misleading train pass in Tokyo
PRO
105. A car repair and air filter issue
PRO
106. A customer struggling to get advice on tools for an unusual DIY project
PRO
107. A customer is frustrated because their gym membership card never arrived, preventing them from accessing the facility.
PRO
108. A customer dealing with a canceled cake decorating class at a bakery
PRO
109. A customer frustrated about a refund issue with fitness equipment
PRO
110. Clarifying a misunderstanding about a car rental mileage policy
PRO
111. A pet owner receiving shattered grooming tools and discussing solutions with a supplier
PRO
112. A customer discovers unexpected fees charged to their account and discusses with a bank representative
PRO
113. A customer frustrated with a double-booked phone repair appointment
PRO
114. A customer negotiating the return of a jacket in Tokyo due to an odor issue
PRO
115. A customer discussing an allergic reaction to a cleaning solvent used during vehicle detailing
PRO
116. An artist negotiating a replacement for defective art supplies
PRO
117. A patron frustrated over a cold steak and discussing refund policies with restaurant staff
PRO
118. A frustrated customer seeking assistance with sofa selection
PRO
119. A bride resolving a double-booked wedding venue issue with a venue coordinator
PRO
120. A customer frustrated with an auto repair shop's repeated failures
PRO
121. A customer disputing data limits on a supposedly unlimited plan
PRO
122. A listener engaging with a segmented audio dialogue and responding to follow-up questions
PRO
123. A homeowner frustrated with a contractor missing scheduled calls
PRO
124. A last-minute cancellation of the most popular yoga class left regular attendees scrambling for alternative arrangements.
PRO
125. A couple disputing a catering service charge with a caterer
PRO
126. A language school student discussing course material access issues with support
PRO
127. A contractor dealing with a missing shipment of specialized bolts
PRO
128. A software engineer negotiating a vending machine refund over allergen concerns
PRO
86
Scenario Subject
a listener engaging in a step-by-step conversation analysis
Listening Test: Part 1
Scenario 86
Listening to Problem Solving
●You will listen to a conversation between two people. The scenario is divided into 3 continuous segments.
●After listening to each segment, you will answer a series of questions based on what you just heard.
●You have a strict 30-second time limit to answer each individual question.
●Exam Rule: In the real CELPIP exam, there is no transcript available. Try to answer without reading it.